Contact Us

Got a question about how sweepstakes casinos work, spotted something that needs updating, or want to flag an issue with one of the sites we cover? This page explains the best way to reach us and what you can expect once you do.

How to reach us

The quickest way to contact Sweeps is by email at [email protected]. We read every message and try to respond within a couple of business days, though busy periods can mean a slightly longer wait. Please include as much detail as you can — the name of the operator you're asking about, a screenshot, or a link to the page in question — so we can look into it properly on the first pass.

We can't offer legal, tax, or financial advice, and we're not able to intervene directly in a dispute between you and an operator. If you're having trouble with an account, a redemption, or identity verification, your first stop should always be the operator's own support team, since they hold your account details and can act on them — we can't.

What we can help with

• Corrections and updates: Sweepstakes casino terms change often — welcome offers, eligible states, and redemption rules can all shift with little notice. If you've noticed something on twitalyzer.com that looks out of date, tell us and we'll check it against the operator's current terms.
• General questions: If you're new to the sweepstakes model and unsure how Gold Coins and Sweepstakes Coins differ, or how prize redemption typically works, we're happy to point you to the right section of the site or answer directly.
• Feedback on our reviews: If you've played on one of the platforms we cover and your experience doesn't match what we've written, let us know. Reader feedback is one of the ways we keep our coverage accurate.
• Press and partnership enquiries: If you represent a sweepstakes or social casino operator and want to discuss being featured, email us with the operator name and relevant details.

What we can't help with

A few things sit outside what a comparison site can do, however much we'd like to help:

• We can't access, modify, or verify your individual account with any operator listed on twitalyzer.com.
• We can't process or expedite Sweepstakes Coins redemptions, refunds, or identity verification — those steps happen entirely on the operator's platform.
• We can't confirm whether a specific site is legal for you to use in your state. Sweepstakes casino availability varies by state and changes over time, so always check an operator's terms and your local rules directly, or read our overview of responsible play resources for general guidance.
• We don't provide legal, tax, or financial advice. If you've redeemed prizes and have questions about reporting them, a licensed tax professional is the right person to ask.

Before you write in

A little detail up front saves back-and-forth later. If your message is about a specific operator, it helps to include:

1. The name of the platform and, if relevant, the page on our site you're referring to
2. What you expected versus what actually happened
3. Any screenshots or reference numbers the operator gave you
4. The state you're playing from, since eligibility and rules differ across the US

If your question is more general — for example, how welcome bonuses work, or what to check before signing up — you may find the answer faster in our existing guides. Our About Us page explains how we review and rank platforms, and our Terms and Conditions page covers how this site itself operates.

A note on what twitalyzer.com is and isn't

Sweeps is an independent comparison resource for sweepstakes and social casinos, not an operator itself. We don't run games, hold player funds, or issue Sweepstakes Coins. When you contact us, you're reaching the editorial team behind the reviews and comparisons — not customer support for any individual casino brand. Where our site links to an operator, we may earn a commission if you sign up, but that relationship never decides how a platform is rated or ranked; our assessments are based on published terms, offer structures, and publicly available information.

Sweepstakes casinos are only open to adults who meet the minimum age set by each operator, and availability isn't uniform across the country — some states restrict or prohibit this model entirely, and operators regularly adjust which states they serve. If you're ever unsure whether a platform operates where you live, the operator's own terms page is the authoritative source, not a third-party comparison site, including this one.

Getting started while you wait to hear back

If your message isn't urgent, there's no need to pause your research in the meantime. You can browse our current rankings to compare welcome offers, daily rewards, and game libraries across the platforms we track, or read up on how sweepstakes coins and redemption thresholds work before you create an account anywhere. We update our pages as operator terms change, so checking back periodically is worthwhile if you're deciding between a few options.