Well by now I am quite sure that you have noticed that Twitalyzer got some press attention over the last week. Thanks to David Leonhardt at the New York Times Magazine and his article on “A Better Way to Measure Twitter Influence” we have been featured in USA Today, Politico, Business Insider, The Hill, Media Bistro, Variety, and various other NY Times blogs and articles. Even better, our site and data has been discussed on ABC News and our CEO, Eric Peterson, was interviewed twice on MSNBC (much to the chagrin of his family we assure you.)

Not bad for a boot-strapped start-up, huh?

While we are honored by the attention, one really unfortunate thing happened in the midst of all of this … we let our paying customers down. Because of the traffic deluge last week our databases were over-run and could not keep up with processing. Even if that hadn’t happened, it would not have mattered, since our Twitter-given API limit was exceeded for more or less the entire day.

In the end we failed to do the one thing you pay us to do: track your accounts each and every day.

To make it up to you, our loyal and paying customers, we are happy to do the only reasonable thing: For everyone who was a customer as of Friday, March 25th, we will gladly refund your entire month’s fees for March via Paypal if you would like.

We let you down, and because we let you down we firmly and strongly believe we need to make it up to you. Refunding your money is the least we can do, but hopefully all of you will see this as a small token of our appreciation. We are becoming a great company and a great Twitter analytics brand because of you … and for that we thank you.

If you would like the refund all you have to do is email us and ask, no questions asked. If, however, you understand that “these things happen” we appreciate that and we promise to be better prepared when the next media deluge happens. In a way we already are … of course last Friday it sure didn’t seem like it.

So let us know if you’d like the refund and we will get that processed right away. In the meantime we just wanted to thank you all again for your support of the work we are doing here at Twitalyzer. We have great things planned and we are encouraged to have so many great companies traveling with us as we grow.

Sincerely,

Eric Peterson
CEO and Founder, Twitalyzer
@erictpeterson